Getting Started
Escrow Agents are a core element of RuneX and a great way for our community to generate an extra income (with no investment required) . We implore everyone to try out this feature as anyone can participate. This is a full guide on how to become an escrow agent and receive up to 2% from every transaction you escrow.
Why Be An Escrow Agent?
Agents make 2% on every trade they are in.
Automated Matchmaking - Don't worry about finding jobs. Our system does all the work for you, just clock in and wait to receive a notification 🔥
Earn Honour. Agents can be escrow in up to 4 transactions simultaneously, making it also a great way to earn honour for rewards while supporting the RuneX ecosystem.
How To Start?
Becoming an escrow agent is a very easy process. To clock in and start getting jobs once you are registered to RuneX all you have to do is navigate..
View Profile -> Escrow -> Clock In
Once you clock in you will be added to the matchmaking pool for the next 30 minutes. If you receive a job you will get a notification through Discord. If you don't receive a job in 30 minutes you will be automatically clocked out and required to clock back in if you want to be in the matchmaking pool again. This short 30 minute time frame is to ensure that agents are present and ready at all times! Agents are able to adjust their fee percentage, but if they go above 2% they will be removed from the matchmaking queue. This feature will be used more likely in future updates.
Escrow Agents that are able to fully insure a transaction will receive priority in the matchmaking pool, and thus receive more jobs. While you can receive jobs completely without providing insurance, it is important to keep in mind. Learn more about Insurance here -> Insurance Be sure to read the entire guide below before clocking in. And make sure once you clocked in that you will be fully available for 30 minutes. Delinquent escrow jobs can result in suspension, ban or a significant honour penalty!
Escrow Transaction Guide
This guide right here will be your bible for being an agent within RuneX. Before starting, make sure you digest everything here thoroughly, as you are taking on quite a bit of responsibility within this role.
Once you get an alert that you've received an escrow job, you will do /rxid -> input your transaction ID and first press the confirm button to confirm your presence in the transaction.
After you confirm make sure that the names of all 3 parties in the transaction are clickable. If you see a number in place of their name like <290138110492184> that means their users are not cached. In order to see the names, quickly visit the RuneX Discord Server, and make sure you can see the member list on the right side. Users are required to be a member of the RuneX Discord and visiting the server will cache their user data. Now when you go back to your transaction in RuneX you will see <290138110492184> has been updated to @username and you will be able to click on every user's name in the transaction. This is vitally important as you need to be able to communicate with all parties in the transaction in case they need help. NOTE: You can also use https://discord.com/users/INSERT_ID to find a user. Replace INSERT_ID with the user number you are looking for.
Once all 3 parties confirm the funds will be added into escrow. If any of the parties are taking longer than 5-10 minutes to confirm, send them a DM to let them know to confirm the transaction and offer them your help if they have any questions. Never, under any circumstances paste an address for user to send tokens to. This will result in an instant ban. Instead, guide them so that they can find it their selves if they are having issues.
Once confirmed the transaction will be moved into an active state, when looking up the ID via -> /rxid now it will display instructions for the seller to send tokens as well as to confirm that the funds have been sent. BEFORE BECOMING AN AGENT: Make sure you have a solid understanding of how Runes, Pipe, and TAP tokens work. You need to be fully confident you can guide transactions to success.
After you have verified that the seller has successfully sent the funds you can press the finalize button to confirm that you have verified the funds as sent successfully. If there is any issues, make sure you help guide parties to a successful understanding. It is your primary job to avoid a transaction being disputed at any and all costs. Be as helpful and respectful as you can.
That is all. If a transaction is disputed, be sure to submit as much proof as possible. If you are providing image proof, be sure to upload them into a single google drive (or other) so they can be viewed in the browser. Any proof you submit that must be downloaded by our customer support team will be ignored and discarded.
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